Frequently Asked Questions
Everything you need to know about your KEVIN.MURPHY experience.
Are KEVIN.MURPHY products sulfate and paraben-free?
Yes, all KEVIN.MURPHY products are formulated to be sulfate-free, paraben-free, and cruelty-free, ensuring the highest performance without compromising your hair's health.
How long does shipping take for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least 75% full to be eligible for a refund.
Do you offer international shipping?
Currently, we only ship to addresses within the domestic region. Please use our Salon Locator to find an authorized KEVIN.MURPHY retailer in your country.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.